FAQ
Frequently Asked Questions
1. What types of keyboards do you sell? We specialize in mechanical keyboards, gaming keyboards, wireless keyboards, ergonomic office keyboards, and keycap sets. Our products suit gamers, office workers, programmers, and everyday users.
2. Are your keyboards high quality? Yes. We only source keyboards from reputable manufacturers with excellent build quality, reliable switches, and solid construction. Many models come with hot-swappable switches, RGB lighting, and anti-ghosting features.
3. How discreet is your packaging? All packages are shipped in plain, neutral boxes with no product images or branding that reveals the contents. Your privacy is fully protected.
4. What shipping options do you offer? We provide the following shipping methods for customers in the United States:
- Express Shipping (3-6 business days): $20
- Free Standard Shipping (7-14 business days): $0 (most popular)
- Free Shipping (7-14 business days): $0
- Standard Shipping (7-14 business days): $10
Tracking number is provided for every order.
5. Do you ship to all US states? Yes, we ship to all 50 states, including Alaska, Hawaii, PO Boxes, and APO/FPO addresses.
6. What is your return policy? We accept returns on unopened and unused items within 30 days of delivery. The customer is responsible for return shipping costs. Defective or damaged products will be replaced or refunded at no extra charge. Please contact us before returning.
7. How long does it take to process orders? Most orders are processed and shipped within 1-2 business days (Monday – Friday).
8. Is my payment information secure? Absolutely. We use secure Shopify Payments with 256-bit SSL encryption. Your information is fully protected.
9. Do you offer warranty on keyboards? Most keyboards come with a 1-year manufacturer warranty. Details are listed on each product page.
10. Still have questions? Feel free to contact us at support@norveliquelane.com or through live chat. We typically respond within 24 hours.